Freshdesk Knowledge base software

Freshdesk Reviews, Features, and Pricing

Freshdesk Knowledge Base Software Review.

Research on Freshdesk Knowledge base software features and pricing.

What is Freshdesk?

Freshdesk, Freshworks’ flagship SaaS product, has a fantastic knowledge base software. It helps you avoid answering repetitive questions, reduce average ticket resolution times, and, because it’s a self-service knowledge base, it works for you 24 hours a day, 7 days a week by providing your consumers with the proper answers to their product problems.

Freshdesk website

Video: Freshdesk Knowledge Base Software: Key feature review

Key features in Freshdesk Knowledge Base software

1.Rich text editors

2.The process of creating an article is seamless.

Collaborate with team members for article reviews and feedback in a smooth content development process.

3.The ability to host the same article in several languages, as well as a version control capability.

4.It is possible to update knowledge base articles across various products and languages with ease using Freshdesk’s interface.

5.Freshdesk gives you unlimited storage for your tutorials and charges you according to how many users and portals you have, not how much space your documents consume.

Freshdesk Knowledge Base Software Pricing.

Free forever plan

Growth: $15/agent/month

Pro: $49/agent/month

Enterprise: $69/agent/month

Omnichannel Enterprise: $99/user/month.

This Freshdesk review will be regularly updated.


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